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Support

Support

Contact support with the context Eigenn needs to resolve product, API, billing, security, and workspace questions.

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Support

Support

Support paths

Use the path that matches the blocked workflow. Send enough detail for the support team to reproduce the issue and trace the generated records.

PathUse it for
Product supportWorkspace setup, sync issues, finance workflow questions
API supportKeys, OpenAPI, SDKs, webhooks, rate limits
Release supportChangelog entries, API reference generation, docs manifests, version tags
Billing supportPlan, invoice, payment, and account questions
Security supportSuspicious access, leaked keys, audit concerns

Release and changelog support

Eigenn release notes are generated from Conventional Commits. Repository previews and manual generation use git-cliff; release publishing runs through semantic-release; API changelogs are generated from the public OpenAPI contract.

Send this context for changelog or API reference issues:

  • Version or release tag
  • Commit SHA or pull request number
  • Missing or incorrect changelog entry
  • Affected API endpoint, webhook event, or schema object
  • Expected wording or behavior, if a generated note is unclear

Severity and routing

SeverityUse it when
UrgentProduction finance workflows, API access, billing, or security are blocked
HighA release, docs page, API reference, or integration is materially incorrect
NormalThe issue has a workaround or affects a non-critical workflow

What to send

Include the context needed to reproduce or route the issue.

  • Workspace name
  • Affected customer, invoice, transaction, scenario, or workflow URL
  • Integration or source system name
  • Request ID, endpoint, timestamp, and environment for API issues
  • Version, tag, commit SHA, or OpenAPI schema name for release and docs issues
  • The decision or workflow blocked by the issue

Contact

Use the in-app support channel from account settings when you are signed in. For public support questions, email [email protected]. For security concerns, email [email protected].

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Support pathsRelease and changelog supportSeverity and routingWhat to sendContact